Returns

Returns & Exchanges

If something isn't right, we'll make it right. Here's how returns work at GANABRASH.

The basics

14 days from delivery to return any eligible item
Items must be unworn, unwashed, with tags attached
Refunds go to your original payment method within 14 days of us receiving the return
Customers cover return shipping unless the item arrived damaged or incorrect

What's not returnable

Swimwear and intimate apparel (hygiene)
Final sale items
Gift cards
Items returned damaged, worn, or without original packaging

How to return

Email sales@ganabrash.com within 14 days of delivery with your order number and which items you want to return.
We'll reply within 2 business days with the return address and instructions.
Ship the items back within 14 days. Use a trackable shipping service — we can't process refunds for packages we don't receive.
Once we receive and inspect your return, we'll process the refund. Bank processing can take a few additional business days to show on your statement.

Damaged or incorrect items

If your order arrives damaged or you receive the wrong item, email sales@ganabrash.com within 7 days of delivery with photos. We'll arrange a replacement or full refund, including return shipping costs.

Exchanges

We process exchanges as a return + new order. Return the original for a refund, then place a new order for the size or color you want. This is the fastest way to get the right piece — no waiting for us to receive your return first.

EU 14-day right of withdrawal

If you're shopping from the EU, you also have a statutory 14-day right of withdrawal under EU consumer law. This is in addition to our return policy — you can cancel your order within 14 days of receiving it without giving a reason.

Full legal text in our Refund Policy.